FAQs

FLOWER PRESERVATION (BRIDAL, MEMORIAL, ETC)

CUSTOM JEWELRY ORDERS

Every single Opal & Daisy keepsake is custom made, created by hand, and made to order. Upon receiving your payment in full, the jeweler I work with will create your setting. Due to the custom nature of these orders, it can take 4-8 weeks (on rare occasion, 12 weeks) to receive your setting. Once it arrives, I will quickly get to work creating your special keepsake. It is crucial for me to have received your inclusions before the setting arrives from the jeweler so that there is no delay in us getting started!
Due to the custom nature of our business, once your order has been placed, you have 24 hours to cancel. After that window, there are no refunds or returns on any items.

TURNAROUND TIME

We pride ourselves on our fast turnaround times! As soon as you order and submit your payment, we will begin to work on your item(s). If you order a jewelry-related item, the longest part of the process is just waiting on the jeweler. If you order an item that is not jewelry-related, the creation time is dependent on how quickly we receive your inclusions. Keep in mind that the turnaround time begins from the time we receive your inclusions! If you are in a time crunch, please contact us and we will do our best to expedite your order.

INCLUSIONS

For items such as breastmilk, ashes, soil, sand, and dried flowers, you can choose to add an inclusion kit to your order for $8. This includes instructions with a prepaid return label. This is the most convenient, safest and most cost effective option for you. Please do not send the last of any item you have. Although very uncommon, shipping delays or mishaps may occur and I would not want you to lose the last of your precious inclusions. Any items left after creating your keepsake, I will surely return them to you, with the exception of breastmilk. Opal & Daisy Keepsakes is not responsible for items lost through shipment.

SHIPPING

I use the USPS for shipping- normal shipping times are 2-5 days depending on location. Each item will have a tracking number emailed to you.
If you are sending fresh flowers, you will receive detailed instructions on how to pack them safely and expedite shipping.

MATERIALS

All keepsakes are made using the best resin on the market. I use a combination of UV resin and epoxy resin- dependent on the size of the keepsake being made.
Resin is an incredible medium for preserving items and creating art. It is very temperamental, and requires advanced skill, practice and knowledge for it to yield the flawless quality that you expect from Opal & Daisy.
When you receive your finished piece, care instructions are included.

​